ADT is your technology consultant – an extension of your staff, keeping your business humming with managed IT services and proactive outsourced computer support. Whether the equipment in your office needs to be updated or purchased new, ADT sets up and maintains the technology you need to run your business without glitches or service interruptions.
When you outsource, it basically means you pay someone to hire support reps, train them, get resources and do everything that goes with it. Sure, you’re paying for calls to be routed overseas but in the end, with VOIP and less stringent telecom regulations, outsourcing your technical support is often cheaper than doing it yourself.
If you outsource your technical support, you have the option to choose a vendor who can scale up, or take the shock for you on the fly. The vendor is the one who has to expand the support team or break it down. They’re the ones with the problem, not you. You’re removed from the decision and have been saved a lot of stress, time and money.
When you outsource technical support, you’re basically handing over the responsibility of making sure that your customers are getting correct, complete answers to their questions. All of your customer’s queries might be answered accurately and completely.
Looking for the same quality of customer support, but at a lower cost?
Outsourcing your customer service staff is a good alternative to hiring a full-time support team.
Outsourcing allows you to hire contract workers rather than full-time employees. This means you don’t have to pay a fixed salary and offer benefits like healthcare, transportation costs, overtime, etc.
Some businesses like e-commerce might be busier during the holiday season.
So you might have to hire additional help to meet the higher customer support demands quickly.
If you choose to hire employees – the process of finding, interviewing and training applicants can take a few weeks.
When your company is undergoing rapid changes and growth, you might not be able to focus on customer support.
This is the right time to outsource support to maintain responsive, high-quality service while figuring out the long-term goals of your company.